Warranty Information

Warranties are an important consideration when selecting building envelope protection.

Similar to our good, better, best approach developed for our E.Series systems, we understand that the importance of a warranty can vary depending on the building owner and project team requirements. Below are the types of warranties offered, along with the products available for each.

E.Assurance NDL

Drawing on decades of experience, we have been achieving great success in protecting structures from some of the most demanding project conditions. We use this experience to provide stringent process to aid in the design, installation, and quality assurance of E.Series Systems.

Following the E.Assurance process will provide building owners with a non-prorated no-dollar-limit (NDL) labor and material warranty.

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Labor and Material

Labor and Material (L&M) warranties, also known as system or watertight warranties, are designed to make one party responsible if the building envelope system is not performing as specified. When we issue L&M warranty, the workmanship of the installer and the performance of the materials are covered by the manufacturer.

Material warranty

Material warranties will provide replacement of defective materials free of charge. Due to the limited coverage of material warranties, this warranty option is most often utilized on lower risk applications.

Download a sample of our Warranty documentation here: Labor & MaterialMaterial Warranty

All products manufactured by EPRO come with a standard one (1) year material warranty. EPRO manufactures a wide variety of products for various applications. Upgraded warranties are available by contacting EPRO. These warranties may have additional requirements and/or charges, and approval must be granted by EPRO prior to installation.

The terms and conditions of a standard EPRO material warranty are listed below:

Limited Warranty: EPRO Services, Inc. (EPRO) warrants, to the original purchaser only, that this product conforms to EPRO’s published specifications, and is free from defects. The duration of this warranty is one year from the date of delivery of the product. If the purchaser discovers within this period a failure of this product to conform to this warranty, EPRO must be promptly notified in writing at P. O. Box 347, Derby, KS 67037. In no event shall such notification be received by EPRO later than 13 months after the date of delivery. As the exclusive remedy for any breach of this Warranty, EPRO will refund the price of, or replace, the defective product, at its election.


Limitation on Remedies: In no event shall EPRO be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict tort, or any other legal theory. Such damages include, but are not limited to, loss of profits, delay, loss of use, claims of third parties, or damage to property.

Additional Disclosures For Consumer Transactions: Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Manner and Time Limit for Enforcing Disputed Warranty: Any controversy or claim arising out of or relating to this warranty, or the breach thereof, shall be settled by an arbitration administered by the American Arbitration Association in the regional office nearest Wichita, Kansas, in accordance with its Construction Industry Arbitration Rules. Any arbitration or any other action for breach of warranty must be commenced within 15 months following delivery of the product.

No Other Warranties: Upgraded warranties are available under EPRO’s Applicator programs. Unless an upgraded warranty is requested in writing prior to installation (which may have additional requirements necessary for approval) or unless this warranty is modified in a writing signed by both parties, the above-stated warranty is the complete and exclusive agreement between the parties.